Last Updated: November 26, 2013
This website is owned and operated by OtherLevels Inc. (referred to as “OtherLevels”, “we”, “our”, and “us”). We understand that you, our customer (“you”, “your”, or “Customer”) and your end users (“End Users”) take your privacy seriously, as do we.
OTHER LEVELS’ COLLECTION AND USE OF CUSTOMER INFORMATION
At the time our Customers first access our Website, we may request information, including names, email addresses and passwords, and related landline or cell phone numbers (personally identifiable information or “PII”) to create a Customer account. We use such information to manage each Customer’s accounts. We place email links on the Website to allow our Customers to contact us directly.
Specifically, OtherLevels may use PII for the following general purposes: (1) to fulfil Customer requests; (2) to improve our Website; (3) to contact you to resolve problems; (4) to send our Customers information about OtherLevels, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; (5) to communicate with Customers about products and services offered by us; (6) to conduct research; and (7) to make the Website easier to use by reducing the need for our Customers to enter information.
OtherLevels provides information to our Customers about how End Users use their mobile applications as well as how certain applications are performing across different types of mobile phones. If our Customers embed OtherLevels’ libraries into End Users’ mobile application, we obtain such information as a result of data being sent to our servers from those software libraries. The data collected by the libraries may include such identifiers (in case of push messaging or otherwise), as required to identify the combination of the application of the device for purposes of either driving delivery or tracking push messages.
In addition, OtherLevels’ libraries may collect the following data if our Customers elect to collect and provide such data to us: User ID (for your service), latitude and longitude tag data, events and other usage information. Finally, OtherLevels is able to identify the IP address, device type, locale and time zone of the End User through the HTTP request. OtherLevels solely uses this data to measure effects on Customer’s messaging campaigns and to provide you with segmenting information with respect to your End Users.
OtherLevels collects Customers’ End User data in order to present you with analysis of your applications. OtherLevels may use, create derivative works of, distribute and otherwise exploit anonymous, aggregate usage data derived from the visitor interactions of our Customers (“Usage Data”), which usage shall include but not be limited to the aggregate number of transactions that occur for each Customer. However, our Customers may opt-out of having End User data included in the benchmark data. In the course of such usage,
OtherLevels will use all reasonable commercial efforts to ensure that any of Customer’s End User PII (such as any email addresses or mobile phone numbers), as well as identifying features of the Customer are removed from the Usage Data before OtherLevels utilizes the Usage Data for the purposes stated above. We do not use our Customer-identifiable data for any reason, including advertising.
Our Website servers gather your IP address to assist with the diagnosis of problems or support issues with our services. We gather information in the aggregate only and such information cannot be traced to an individual Customer.
Cookies do not of themselves personally identify End Users. The cookies simply operate as a unique identifier that helps us to know what our Customers find interesting and useful on our Website, almost like a continuing questionnaire. We do not link this information back to other information that you have provided to us.
We may also collect information using web beacons. Web beacons or “gifs”, are electronic images that may be used on our Website or in our emails. We use web beacons to deliver cookies, count visits and to determine if an email has been opened and acted upon.
To ensure our Website is performing at the correct level for our Customers, the Website may also contain third party tracking tools from third party service providers, which may enable these third parties to analyze our Customers’ information. While these third parties may have access to your PII in connection with the performance of services for OtherLevels, such third parties will not be permitted to use such information for any purpose other than providing their services to OtherLevels.
OTHERLEVELS’ POLICY REGARDING CHILDREN’S INFORMATION
OtherLevels does not knowingly collect or solicit PII from anyone under the age of 13 or knowingly allow such persons to register on the Website. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any PII to us. In the event that we learn that we have collected PII from a child under age 13 we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at firstname.lastname@example.org.
You may not use the Website in connection with any application labelled or described as a “kids” or “children” application.
OTHERLEVELS’ POLICY REGARDING SHARING INFORMATION
We will not collect or monitor any PII without your consent or unless we believe it is necessary:
- to comply with the law;
- to provide to third party vendors, consultants and other service providers who work for us and need access to your information to do that work;
- to provide you with a service which you have requested;
- to implement our terms of service;
- to protect our rights or property, or the rights or property of any of our other users or any member of the public;
- to lessen a serious threat to a person’s health or safety; or
- in connection with or during negotiation of any merger, sale of OtherLevel’s assets, financing or acquisition of all or a portion of our business to another company.
You may provide us with information directly, such as through subscribing to email lists, registering with us, or identifying yourself when using our services. The amount of information we collect about you depends on how you use our Website or our services.
We may also share aggregated or anonymized information in a form that does not directly identify you or your End Users with any third parties.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure and we cannot guarantee the security of PII. For example, your PII may be affected by actions outside of our control, such as computer “hacking” and physical theft. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.
In addition, our employees and the contractors who provide services related to our information systems are required to respect the confidentiality of any PII held by us. However, we will not be held responsible for events arising from unauthorized access to your PII.
You can also play an important role in keeping your PII secure by maintaining the confidentiality of any password, PINs and accounts used on the Website. Please notify us immediately if there is any unauthorized use of your account by any another person or any other breach of security.
TRANS-BORDER DATA TRANSFER
SPAM (PROMOTIONAL EMAIL)
We will not send you “spam” (advertising information) without first asking you whether you wish to have promotional information sent to you.
If you are receiving promotional information from us and do not wish to receive this information any longer, you may remove your name from our list either by visiting our Website and following the instructions on how to withdraw your subscriptions, or emailing us at contact@OtherLevels.com and asking to be removed from our mailing list. Please allow five days for this request to be processed.